Hotel Quality Assurance Modules




Price Rp. 3.000.000
StockStock
Product Description A. HANDBOOK:

1. Quality Assurance Handbook.
2. QA Job Description.

B. HOTEL CHECKLIST ASSESSMENT:

1. Health & Safety.
2. Exterior checklist.
3. Housekeeping audit.
4. Room checklist.
5. Concierge service audit.
6. Reception service audit.
7. FO room sales control.
8. Reservation audit.
9. Breakfast service checklist.
10. Restaurant & Bar checklist.
11. Restaurant & Bar Service Audit.
12. Room service audit.
13. Kitchen & staff facility audit.
14. MICE audit.
15. Instructions.

C. HOTEL MYSTERY GUEST:

1. Food safety assessment checklist.
2. GM's assessment appraisal.
3. Hotel audit programme.
4. Hotel mystery guest audit.
5. Hotel mystery shopper program.
6. Hotel reward and recognition program.
7. Room audit form.

D. AUDIT SUMMARY REPORT:

1. Guest review.
2. QA summary report.
3. Review on trip advisor.

E. HOTEL CHECKLIST, FORMS:

1. Guest comment.
2. Fire checklist.
3. Hotel preventive maintenance.
4. HK inspection programme.
5. Poster - fire emergency.
6. Public area checklist.
7. QA property checklist.
8. Reservation calling guide.
9. Service quality checklist.
10. Service team self assessment.
11. The door hanger checklist.

F. SERVICE PROGRAM:

1. Breakfast.
2. Guest arrival.
3. Guest departure.
4. Restaurant.
5. Room service.
6. Turn down.

G. QUALITY & TRAINING PLAN:

1. FB.
2. FO.
3. General.
4. Housekeeping.
5. Kitchen.

Price:

Normal: Rp.4.500.000
Special Price for Hotelier, only: Rp.3.000.000

Price is US$ only $300
Payment by PayPal/Credit Card:
https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=PKB4CXNJT6J6E

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